Privacy Policy

West Five Collective — Effective April 2026

Your privacy matters to us. This policy explains what information West Five Collective (“West Five,” “we,” “us,” or “our”) collects, how we use it, and how we protect it.

1. Information We Collect

We collect information you provide directly to us, including:

  1. Contact information (name, email address, phone number)

  2. Project details submitted through our intake forms (space photos, measurements, budget, preferences)

  3. Email correspondence related to your project

  4. Payment information processed through ACH or PayPal (we do not store payment details directly)

We also collect non-personal information automatically through our website (westfivecollective.com), hosted on Squarespace, including:

  1. Pages visited and time spent on the site

  2. Browser type and device information

  3. General geographic location (city/country level)

This data is collected via Squarespace’s built-in analytics and is used solely to understand how our site is being used.

2. How We Use Your Information

We use the information we collect to:

  1. Respond to your inquiry and communicate about your project

  2. Deliver the services you have booked

  3. Process payments

  4. Send project updates and follow-up communications

  5. Improve our services and website experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Third-Party Services

We use the following third-party tools to operate our business:

  1. Squarespace — website hosting and analytics

  2. Google Forms — client intake forms

  3. Gmail — client communications

  4. PayPal — payment processing

  5. Instagram — social media (governed by Meta’s privacy policy)

Each of these services has its own privacy policy. We encourage you to review them if you have concerns about how your data is handled by these platforms.

4. Data Retention

We retain client information for as long as necessary to deliver our services and comply with any legal obligations. Project files, correspondence, and intake forms may be kept for up to 3 years after project completion. You may request deletion of your information at any time by contacting us directly.

5. Your Rights

You have the right to:

  1. Request access to the personal information we hold about you

  2. Request correction of inaccurate information

  3. Request deletion of your information

  4. Opt out of any marketing communications at any time

To exercise any of these rights, contact us at hello@westfivecollective.com.


6. Cookies

Our website uses cookies through Squarespace to analyze traffic and improve the user experience. You can adjust your browser settings to refuse cookies, though this may affect some functionality of the site.

7. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes are posted means you accept the updated policy.

9. Contact

Questions about this policy? Reach us at hello@westfivecollective.com.

Note: These documents are working templates and are not a substitute for legal advice. We recommend having them reviewed by a licensed attorney as your business grows.